References
Jane Lockwood
Dealing with angry Western customers in Asian call centres: a cultural divide?
2016
with Ryder Neil, Gregorio Sarah, Cook Benjamin, Ramos Laura
in: Talking at work, Basingstoke : Palgrave Macmillan
2016
with Ryder Neil, Gregorio Sarah, Cook Benjamin, Ramos Laura
in: Talking at work, Basingstoke : Palgrave Macmillan