References
Neil Ryder
Dealing with angry Western customers in Asian call centres: a cultural divide?
2016
with Lockwood Jane, Gregorio Sarah, Cook Benjamin, Ramos Laura
in: Talking at work, Basingstoke : Palgrave Macmillan
2016
with Lockwood Jane, Gregorio Sarah, Cook Benjamin, Ramos Laura
in: Talking at work, Basingstoke : Palgrave Macmillan